Reference

Terms That Apply When You Use yearner

These terms set out the conditions under which you can open and use a yearner account, make deposits through JazzCash, Easypaisa or Raast, and access the lobby where local law permits.

Account eligibility rulesJazzCash, Easypaisa & Raast wallet termsWithdrawal conditionsAccount suspension policyGoverning agreement
yearner Terms That Apply When You Use yearner
CONTACT CHANNELS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a dispute about your account or a transaction, our support team handles policy queries directly. You can reach us through live chat inside your account dashboard, by email, or through the help centre — whichever is fastest for you.

Live Chat Open the chat icon inside your logged-in account dashboard. A support agent will pick up your policy or account query and respond directly.
Email Support Send your query to our support address listed in the help centre. Include your registered account email so we can locate your record quickly.
Help Centre The help centre covers common terms questions — wallet matching, account closure, and dispute steps — so you can often resolve queries without waiting for an agent.
HOW WE OPERATE

Account Security and Your Data Under These Terms

yearner takes your account security seriously. These terms sit alongside our privacy policy to explain how your data is handled, how long we keep records, and what you can ask us to change. Your wallet credentials — whether JazzCash, Easypaisa or Raast — are never stored on our servers; transactions go directly through the payment provider's own flow.

Data Retention

We keep your account records for the period required by the terms agreed at registration. You can request a copy of your data or ask what we hold via the support email.

Account Security

Login uses a one-time passcode sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Cookie Use

We use session cookies to keep you logged in and to remember your lobby preferences. No cookies are sold or shared with third-party advertisers outside our platform.

Change Requests

To update your registered name, mobile number or linked wallet, submit a request through live chat with a copy of your ID. Changes take effect after verification is complete.

Common Questions About yearner Terms

If something in the terms is not clear, these answers cover the questions we hear most often. For anything not listed here, live chat is the fastest route to a direct answer from our team.

These terms apply to anyone who opens a yearner account in a region where access is permitted under local law. By registering, you confirm you meet the eligibility conditions stated in the terms.

We will always notify you by email before any material change takes effect. Continued use of your account after that date means you have accepted the updated terms.

Your wallet details are used solely to process the transaction you initiate. We do not store your JazzCash or Easypaisa credentials — the payment goes through the provider's own secure flow.

Contact support via live chat or email with your account details and the specific concern. We will review the matter and respond within the timeframe stated in the help centre.

No. These terms allow one account per person. Operating multiple accounts is a breach and may result in all associated accounts being closed and balances reviewed before any release.

Request closure through live chat or email. We will process any verified balance to your registered Raast, JazzCash or Easypaisa wallet before the account is deactivated.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.